🚚 Shipping & Returns
Bring Your Ideas to Life
🔧 Digital Delivery (Our Main Thing)
Most of what we do is digital — CAD files, drawings, renders, and prototypes — all sent straight to your inbox.
No waiting on the post unless we’ve agreed to send you something physical.
- ✅ Files are delivered via email or download link.
- ⏱ Turnaround time varies by project — we’ll confirm when we quote.
- 💸 No delivery fees for digital work.
📦 Physical Items (If You're Getting Something in the Post)
If you’re receiving a prototype or part in the post:
- 🇬🇧 We currently ship within the UK only.
- 📬 Dispatched in 3–5 working days after project approval and full payment.
- 🚚 Delivered via Royal Mail or a reliable courier.
- 🔍 Tracking provided where available.
- 📄 Shipping fees (if any) will be included in your quote or invoice.
🔄 Returns & Refunds
For Digital Work:
All design work is made to order — so no returns or refunds once production starts.
But if something isn’t quite right, we’ll work with you to fix it.
For Physical Items:
If you’ve received something damaged or incorrect:
- 📸 Get in touch within 7 days with a photo and brief description.
- ✅ If we’re at fault, we’ll arrange a replacement or partial refund.
- 📦 Return shipping (if needed) will be discussed directly.
👋 Any Questions?
No problem — just get in touch:
📧 christian@cad-monkey.co.uk